Refund Policy

RETURNS


Our policy lasts 14 working days. If 14 days have gone by since your purchase, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

REFUNDS


Once your return is received and inspected, we will send you an email for notification of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 30 days.

If you have used a promotional code or any other discount, the refund will be made in proportion to the amount of the item(s).

Only regular priced items may be refunded, sale items cannot be refunded.

EXCHANGES


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@sveltycosmetics.com

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an expensive item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, and Svelty Cosmetics is not responsible for any loss.